Compliancy

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The security of vital information and the quality of our services remain our first priorities. This is reflected in part by the fact that our organisation and data centers are ISO certified.

SIS

The Sentia team works with SIS (Sentia Information System). Within SIS all processes are facilitated from ticket / call to billing. You also have access to this system, meaning the status of incidents, requests, releases and updates are transparent to everyone. Service level reporting on our service can also be found in SIS. These reports are custom made, so you can integrate them quickly and easily within your own service level reports to your clients. If required, we can even make a connection between SIS and your service management tool, allowing you to automatically access information on our actual service levels.

Transparent, secure and durable

The security of vital information and the quality of our services remain our first priorities. This is reflected in part by the fact that our organisation and data centers are ISO certified.

ISO 27001

This certification underlines the high value we place on the availability, integrity and security of your systems. With the international standard for information security ISO 27001, we guarantee adherence to all the business processes, systems and services required to meet these comprehensive standards for information security. Sentia received this certification in 2012.

ISAE 3402 type II

With our ISAE 3402 declaration, we deliver full transparency and an excellent service. ISAE 3402 is a rigorous security check, which is tested via an annual audit, in which aspects such as data security, fraud prevention and protection of personal data are scrutinised.

ISO 14001

This international standard for environmental management ensures that Sentia has set strict rules and seeks to minimise any environmental impact.

ISO 9001

ISO 9001 allows us to secure the quality of our service and the satisfaction of our clients. We regularly provide customer satisfaction surveys. These we use to evaluate our processes, making adjustments where required in order to work with you in a better way.

NEN 7510

The NEN 7510 standard is one developed by the Dutch Standards Institute specifically with regard to information security in the Netherland’s healthcare sector. The standard is based on the Information Security Code.

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